The website address is stairliftmississauga.ca.
Introduction
By accessing and using this website, you acknowledge and agree to the terms of this Privacy Policy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws, including Québec’s Law 25 and British Columbia’s Personal Information Protection Act (PIPA) where required.
Information We Collect
We may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely through third-party payment processors)
- IP address
- Browser type and device information
- Cookies and tracking data
- Comments and metadata associated with them
- Uploaded media files (excluding embedded location data)
- Call logs and records when you contact customer service or engage with affiliate call-tracking programs
How We Use Your Information
By using this website, you consent to our use of collected information for the following purposes:
- Provide, maintain, and improve our services
- Process transactions securely
- Communicate with you regarding inquiries, purchases, or promotions
- Personalize your experience on our website
- Comply with PIPEDA and provincial privacy laws
- Detect and prevent spam using IP addresses and browser information
- Comply with legal requirements, including law enforcement requests where necessary
- Monitor and record phone calls for quality assurance, customer support, affiliate tracking, and dispute resolution
- Track and attribute sales or leads generated via phone calls or external links for affiliate marketing purposes
Consent & Withdrawal of Consent
Under Canadian law, we obtain your consent before collecting and processing personal data. You may withdraw your consent at any time by contacting us at stairliftmississauga.ca/contact.
Third-Party Links
Our website may contain links to external websites for reference, convenience, or as part of affiliate marketing programs. These third-party sites operate independently and have their own privacy policies and terms of service. We may earn commissions or referral fees if you engage with these links, make a purchase, or complete an action such as submitting a contact form or calling an affiliate-tracked phone number. We are not responsible for the content, security, or data handling practices of any third-party sites. Users are encouraged to review the policies of any external sites before engaging with them.
Third-Party Sharing & International Data Transfers
We do not sell or rent your personal data. We may share data with:
- Third-party service providers for operational purposes (e.g., payment processors, hosting services)
- Law enforcement, if required under Canadian law
- Affiliate partners for tracking purposes, including sales and lead attribution through phone calls or referral links
- Entities located outside of Canada where permitted by law
How Long We Retain Your Data
Comments and metadata are retained indefinitely. For users who register, we store their profile information, which they can update or delete at any time (except for their username). Administrators can also access and edit user information. Phone call records may be retained for customer service, legal, and affiliate tracking purposes as required under Canadian law.
Your Rights Under Canadian Privacy Laws
You have the right to:
- Request access to the personal data we hold about you
- Correct or update inaccurate personal information
- Request deletion of your data (except where legally required to retain it)
- Withdraw consent to data processing
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.